if you're wondering about ....
Order Information
How far in advance should I order?
Bookings are generally accepted 9 days in advance.
There are times when a cake may be ready with a few day's notice, depending on how many orders there currently are at the time.
This is an exception and is not guaranteed.
Corporate orders / Handpainted cakes
A 3 week notice is preferred and a minimum order quantity (MOQ) of 10 mini cakes is required.
Do you do design consults? What is your design policy?
To keep prices down, there are no design consults.
Instead, I will ask for a brief description of a customer's idea/theme, and suggest some options. I especially love it when I am given a free reign to explore my creative juices based on a customer's celebration theme, as may be seen in my
gallery.
I do not do any designs that infringe on copyrights or registered trademarks.
Do you offer sampling?
Tastings are only offered for wedding cakes (without any icing) on an ad-hoc basis, and for a small fee.
Do you make cupcakes?
Apologies, but no.
Charges, Payment, Cancellations, Delivery
Charges for handpainted / corporate / wedding orders
Charges will depend on the flavour, size and design complexity.
Please email me at
anita@thecakelady.sg to enquire more.
Payment modes
Payments can be made by PayNow / PayLah!
Full payment is required to confirm an order for all cakes.
Wedding / Corporate Orders
A 50% deposit is required upon confirmation of your order, and the remaining 50% to be paid 2 weeks prior to order due date.
An invoice can be issued, if required.
Cancellations
More than 14 days before due date - 100% refund.
Between 10-14 days of order due date - 50% refund.
Less than 10 days to order due date - NO refund.
There is no refund for cakes that have been delivered and consumed.
Delivery
thecakelady.sg offers our own delivery islandwide in Singapore for a fee.
We do not deliver using other delivery platforms. Should you still wish to engage a 3rd party delivery service, thecakelady.sg will not be liable for any damage to the order upon it's arrival at your destination.
Self-Collection
Sure! This is available by appointment only.
You will be contacted regarding your pickup once your order is fully paid and confirmed.
Gifting a cake
Your friend is so lucky!!
Please provide full details, ie name, full address and contact number of the lucky recipient in the delivery portion of the checkout form.
Redelivery charges are fixed at $8, should the recipient not be at home to receive the cake on the first attempt.
I will notify the recipient that they will be receiving a package, just to make sure that someone will be available to receive the cake :)
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